People with disabilities
Here is a description of the museum’s accessibility for different disabilities. For the group activities accessible for people with disabilities please go to the group page.
Every year the mahJ welcomes several thousand people with disabilities, either as individuals visiting the permanent collection and exhibitions or for tours of the museum in groups.
The mahJ pays great attention to the quality of its welcome for all visitors. The museum has the “Tourisme & handicap” accreditation for autonomous visits by people with hearing and learning disabilities.
The entire museum is accessible to disabled people with an accompanier, with the exception of the Media Library, which cannot be reached by lift.
Accessibility for the deaf and hard of hearing
The mahJ has the “Tourisme & Handicap” accreditation for the hearing disabilities. The content of the museum’s permanent collection is primarily visual.
Some facilites are equipped with audio induction loops:
- The reception-security area
- The ticket desk
- The audiophones (for group visits with a guide)
- The audioguides for the permanent collection (free of charge). Their volume can be adjusted and they can used with headphones.
Accessibility for visitors with reduced mobility
Except for the Media Library (inaccessible by lift), the entire museum is accessible for people with reduced mobility. Please note that the route through the permanent collection taken by wheelchair users is different to the usual itinerary due to the necessity to use the lifts.
A member of staff is available to help you cross the paved courtyard and mount the access ramp, accompanying you from the reception-security area to the ticket desk in the museum itself.
A manual wheelchair can be provided on request, in exchange for proof of identity (when possible). Your use of this wheelchair is your responsibility.
The auditorium is accessible and has reservable wheelchair places. Please indicate the dimensions of your wheelchair when reserving.
Accessibility for the blind and visually impaired
Guide dogs are welcome in the museum.
Blind or visually impaired people can be accompanied in the lifts and, if need be, across the paved courtyard.
Staircases and benches are visually contrasted to aid their use by visually impaired visitors.
The museum brochure is available in Braille at the ticket desk.
The audioguides for the permanent collection (free of charge) can be equipped with an earpiece for “hands free” use.
Tactile appreciation: museum attendants will indicate the four objects in the permanent collection that can be touched with cotton gloves provided by the museum, including the sculpture The Jewish Painter by Chana Orloff.
Blind or visually impaired people have already participated in certain activities in the museum’s programme. Please enquire when reserving.
Accessibility for people with learning disabilities
The mahJ has the “Tourisme & handicap mental” accreditation and documents aiding visits by people with learning disabilities are available at the ticket desk. Visits with an accompanier or group visits are recommended.